Refund Policy
RETURNS
Prints:
Unfortunately we don’t offer returns and exchanges because of storage and resale issues as everything is printed on demand, but if there’s something wrong with your order, please let us know by contacting us at matthewgiffinarts@gmail.com
Apparel & Merch:
If there is an issue with sizing or satisfaction with the product(s), we can offer an exchange or return on items that are unworn and has the tags still on within 30 days of original purchase. If there was a delay in the delivery of your items, then you can initiate an exchange within 7 days of the delivery date. Please contact me at matthewgiffinarts@gmail.com to gain access to the returns page!
REFUNDS
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at matthewgiffinarts@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at matthewgiffinarts@gmail.com.
EXCHANGES
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at matthewgiffinarts@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Still have questions?
Hit the contact button and we'll be sure to help resolve any concerns or questions you might have.